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Improving quality and reducing cost means moving from a today’s fragmented and dysfunctional healthcare delivery system with its competing interests into a fully integrated one.Physician leadership is key to implementing this integration successfully.

NOW

Healthcare Isolation: Today's Patient

  • Current Issues include:
  • Poor Communication in Out Patient Clinics
  • Inattention in Long-Term Care Facilities
  • Confusion in the Home
  • Duplication in Lab results
  • Hospital Disruptions
  • Poor Utilization

Future

Healthcare Integration: Tomorrow's Patient

The benefits include:

  • Effective Communication
  • Attentiveness
  • Efficient Utilization
  • Absence of Duplication
  • No Confusion
  • No Disruption

Enabling Integration

CPL works with your leaders in developing a broad set of skills to work up and down multiple levels of an organization and across multiple healthcare silos. These include:

  • Influencing and motivating others
  • Conflict resolution
  • Initiating crucial conversations
  • Resolving disruptive behavior
  • Negotiation skills
  • Executive-level communication skills
  • Team-building in the face of resistance
  • Developing a natural leadership style
  • Giving and receiving feedback
  • Maximizing stakeholders in change
  • Modeling leadership and empowering others

How Do We Help?

We partner with your physician leaders to build the requisite skills not to manage, but to lead and influence their clinical colleagues, enabling the change your organization needs.

  • Integrating physicians and group practices
  • Integrating and developing clinical service lines
  • Sustaining your integration models without losing physicians, referrals, or market share
  • Implementing quality and safety initiatives such as reducing errors and adverse medical events
  • Implementing electronic medical records, CPOE, and other IT initiatives
  • Developing performance metrics for service lines and departments
  • Standardizing protocols and purchasing
  • Achieving value through cost-containment projects
  • Increasing market share
  • Planning for sustainable growth
  • Designing the governance and structure of physician employment models
  • Designing innovative physician incentive models
  • Recruiting and developing physicians and physician leaders
  • We partner with your physician leaders to build the requisite skills not to manage, but to lead and influence their clinical colleagues, enabling the change your organization needs.

We train your physician leaders to:

  • Become more productive leaders
  • Handle conflict effectively
  • Deal with disruption from other clinicians
  • Use process to get things done
  • Work with people whose communication styles differ from their own
  • Engage physicians who are resistant but may have information critical to success
  • Inspire physicians to cooperate on critical projects in the absence of immediate incentives

A clear ROI:

 

The profit-and-loss statements the CEO and Board of Directors see each month don’t account for the biggest driver of hospital expenses: physician behavior.

While skyrocketing costs in health care have been well documented, the return on investment for physician leadership training is harder to quantify. The reality is that physician leadership is a “soft” science in the hard-science world of medicine. But increasingly, as more hospitals are investing in physician leadership and developing metrics to track results, their return on investment is often dramatic.

  • When Kaiser Permanente Colorado made physician leadership a priority, it became Kaiser’s highest-performing affiliate in quality of care, with dramatically higher patient satisfaction, lower staff turnover, and an $87 million rise in net income.
  • Hospitals with the greatest clinician participation in management scored about 50% higher on key drivers of performance than those with low levels of clinical leadership, according to a study co-sponsored by the London School of Economics.

The highest performing medical groups not only emphasize clinical quality; they also focus on building relationships between clinicians and non-clinicians and adapt quickly to new ways of working,according to a study in the Journal of the American Medical Association.

Click Here to learn more about our Benefits For The Physician

Click Here to learn more about our Benefits For The Patient

Click Here to learn more about our Benefits For The Organization